21 March 2011
Diners Continuity of Service Conditions
 
NSW Procurement is in the process of preparing for the transition to American Express from Diners Club as the form of payment provider for travel contracts.
 
Diners have committed to supporting NSW Government in the smooth transition to American Express. In this process Diners have stipulated continuity of service conditions that must be complied with.
 
Transition from Diners
 
  • Diners will continue to accept transactions on NSW Government accounts until each individual account holder has transitioned to American Express.
  • After each account transition, Diners will hold open the account for a further 3 months in order for the agency to collect available credits.
Diners Continuity of Service Conditions
 
  • As of 1 April, all overdue accounts (30 days plus) must be paid in full.
  • As of 1 April, all liquidated damages charges must be paid in full.
  • During the period of continuity of service, payment must be made within agency standard payment terms, or account may be suspended. For individually billed accounts, it is the individual account that may be suspended.
  • After each agency has transitioned to American Express, all Diners accounts must be paid in full within agency standard payment terms.
  • No exception reporting will be available during this period.
  • No rebates will apply.
  • No new accounts including ABN changes.
Required Actions
 
  • Be aware of the Diners’ continuity of service conditions.
  • Ensure the timely payment of Diners accounts. Overdue amounts and liquidated damages must be paid in full by 1 April 2011. All charges must be paid within standard payment terms.
If you would like any further information, please contact the NSW Procurement Client Support Centre on 1800 679 289.
State Contracts carry an average 1.4% Supplier Management Fee

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